About

Rupinder is a seasoned training professional with more than two decades of experience in training and development. He is also a twice (almost thrice) Distinguished Toastmaster, which is the highest qualification available in the Toastmasters education program. In August 2018, Rupinder represented his district in the World Championship of Public Speaking at Chicago, where he stood second in the semifinals.

Rupinder also holds a Diploma in Training and Development from Indian Society of Training and Development, which is a Government of India accredited institution that specializes in imparting programs on Training and Development.

Rupinder specializes in eLearning, Instructional Design, Behavioral, and Leadership Training. He also has experience in Mobile Learning, Virtual Classrooms, and Learning Management Systems.

Contact Rupinder

The Name Rupix.in: In another life, Rupinder used to dabble in mobile learning. That was way before smartphones became actually smart, and the closest thing you had to a smartphone was a Blackberry. One of Rupinder’s protégés once mentioned that should he (the protégé) ever write an operating system, he would name it rupix. Well, that is yet to happen, so Rupinder decided to purchase the domain rupix.in, and decided to do something with it. It may not be an operating system, but hopefully, it is useful.

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Complete Profile

Experience of over two decades in driving learning and development interventions. Essayed training design and delivery roles as a team leader, individual contributor as well as an independent consultant. Expertise in conceptualizing and developing L&D programs across classroom, online, blended, and mobile learning platforms covering the entire gamut of training need analysis, program design, course outline, and curriculum documentation. Specialized in leadership development and coaching, soft skills, and technical program design and delivery. Adept in content development across different categories. Deployed several training programs to increase employee productivity and enhance performance. Skilled in presentation delivery, time management, communication, and problem-solving skills.  Knowledge of multicultural environment and cross-country exposure.

A passionate Toastmaster, lifelong learner, servant leader.

 

Work Experience

rupix.in | Learning and Development Consultant

April 2017 - Present

In 2017, Rupinder started his own consulting business under the name Rupinder Singh. Since then he has been fortunate to help people change their lives. Some of his accomplishments are outlined below.

Soft Skills Training 

  • Indian Institute of Technology (Partnership with Techie Aid)

  • GL Bajaj Institute of Technology (Partnership with Techie Aid)

  • School of Inspired Learning - School of Business Design

Communication Skills

  • School of Inspired Learning – School of Business Design

  • Apeejay School, NOIDA (Partnership with Valedra)

  • Incedo Technologies

  • Greenfuel Technologies

  • Federal Moghul

  • KPMG

Instructional Design with Honeywell Technologies Bangalore (In partnership with Ace Tech Solutions)

Leadership Skills

  • Bravura Solutions

  • School of Inspired Learning – School of Business Design

Keynote Speaker/Panelist/Trainer

  • PWC

  • Ramanujan College

  • Great Lakes Institute of Management

  • Chicago Bridge and Iron (Now McDermott India)

  • CapitaLand

 

Home Credit India Finance | AVP - Training

Jun 2016 - March 2017

  • Drive the collection efficiency of the collection team

  • Ensure Key Performance Indicator (KPI) compliance for a team of over 50 trainers

  • Drive efficiencies in training methodology so as to support business

  • Reduce number of complaints

  • Implement Competency Matrix and Career Ladder

  • Develop and implement a five-year agenda for the training team

  • Maintain operational growth through strategic recruitment

  • Implement training programs for the entire Collection team

 

Ameriprise Financial | Manager - Learning Services Team and Knowledge Management (Feb 2013 - May 2016) | Group Leader - Instructional Design (August 2008 - Feb 2013)

August 2008 - May 2016

Training Needs Identification and Analysis

  • Spearheading end to end training development for employees across 10 businesses in India & US including individual plan development, training analysis, and program roll-out

  • Leading a team of 15 people for the Service Delivery business unit

  • Adopted and implemented all kinds of training programs such as online, classroom, blended and virtual for 2500 employees spread across US and India

  • Developed annual training calendar, complete training templates, style guides and design guidelines along with training policy formulation organization vide


Training Delivery, Execution, and Facilitation

  • Handled training delivery and facilitation for multiple businesses across India and US offices with a total of 150 training sessions during tenure

  • Developed simulations which emulated the production environment up to 95%

  • Implemented a new learning experience focused on experiential learning for phone associates; project nominated as Chairman’s Award finalist

  • Developed 50+ e-learning courses for the new secure website for company customers which reduced training time and improved efficiency and received a lot of appreciation

  • Developed tax training for phone associates across 15+ units and received appreciation

  • Developed several successful programs such as PLUS and 4C phone skills among others

  • Developed templates for training room arrangements for the administration and IT teams


Learning Program Design and Development

  • Led design and development of training solutions for process migrations of over 30 processes from vendors and onshore sites over a period of 1 year 

    • Instituted a platform to deliver effective, engaging courses in demanding circumstances

  • Spearheaded training and development initiatives for a new workflow management tool (PEGA based) with 50+ processes migrated; nominated for Chairman’s Award

  • Automated 15+ processes to drive efficiency and productivity

  • Instrumental in Lean Implementation training

  • Developed training solutions for migration to Thomson-Reuters brokerage platform for 12000+ advisors which was the largest migration ever in company history


Competency Development and Performance Improvement

  • Led an employee engagement team for a year and provided content development support

  • Received a consistent rating of 4.5+ out of 5 on trainer experience

  • President of Toastmasters Club

 

Compare Infobase | Project Manager - Web Portals

January 2008 - August 2008

Managed multiple web portals and training and development across diverse verticals

 

Bharti Telesoft (Now Mahindra Comviva) | Product Manager

June 2007 - December 2008

Managed the content management system and voice portal products

 

Infopro Corporation | Program Manager  (May 2007 - Jun 2007) | Marketing Manager - Web Solutions (Jan 2007 - Apr 2007) | Program Manager - Mobile Learning (Jul 2006 - Dec 2006) | Solutions Architect (Jun 2005 - Jun 2006)

July 2005 - June 2007

  • Spearheaded mobile learning initiative; developed approach papers, white papers, presentations, marketing material, and other relevant documentation

  • Designed curriculum for the foundation course in instructional design for new hire training

  • Designed a presentation on mobile learning which was highly appreciated at Banff, Canada

  • Developed engaging learning content for clients such as Pearson Education, New York University Medical College, Florida Virtual School, and Bell Helicopters

 

eBookers | Senior Executive, CRM

November 2004 - July 2005

  • Developed a newsletter management system with 0% error rates and reduced costs

  • Developed a system for filtering recipient opt-outs

  • Developed a template  for business promotion targeting based on past behavior

 

News Link India Services | Manager - IT

July 2004 - November 2004

  • Designed training programs and developed content for leading shipping organizations across the globe meant for merchant navy and other such personnel

  • Optimized content and resolved data traffic issue

  • Managed IT infrastructure for 50+ employees and initiated technology shift from Visual Basic HTML & Java technologies for efficient online and offline accessibility and use

 

Independent Consultant | Own Venture

July 1996 - October 2003

  • Responsible for content reorientation and development, and print alliances to drive website traffic through strategically placed job postings in print media

  • Designed client micro-sites and developed content to drive traffic to these sites

  • Increased organization brand awareness through coordination and co-branding with leading organizations like TCS, TIBCO and SAP

  • Drove end to end design and content development for newsletter campaigns and increased opening rates to 30% from prior 18% and clickthrough rates to 20% from prior 12%

  • Managed the Fill in your Ambition campaign which tremendously increased brand visibility

 

Own Venture | Independent Consultant

July 1996 - October 2003

  • Developed and programmed a learning management tool for administration, documentation, tracking and delivery of e-learning courses and modules for indipicture.com

  • Developed cultural training programs and their content for multiple clients 

 

Other Achievements

Toastmasters International

  • Charter President of AMPOrator Toastmasters Club (President's Distinguished in Charter Year 2016-17)

  • Area Director of Area B2, District 41, Toastmasters International (President's Distinguished Area Toastmasters Year July 2017-June 2018)

  • Distinguished Toastmaster (2017)

  • Pathways Guide and Ambassador (2018)

  • First Runners Up at Semifinals of Toastmasters International World Championship of Public Speaking (2018)

 

IT Skills

Microsoft Office | Visual Basic for Applications | Google Suite | Google Apps Script | Articulate Storyline | Adobe Captivate | Assima Training Suite | HTML | CSS | JavaScript | PHP | SQL

 

Education

  • Distinguished Toastmaster from Toastmasters International in 2017

  • Diploma in Training and Development from Indian Society of Training and Development, New Delhi  in 2017

  • Masters in Business Administration (Human Resources) through Distance Learning from National Institute  of Business Management, Chennai  in 2015

  • Advanced Diploma in Systems Management from NIIT in 1999

  • Bachelor of Science from Department of Mathematics, Panjab University, Chandigarh in 1996